Refund policy

REFUND POLICY

We want you to love what you ordered. If something isn't right, we're here to help.

Returns: You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, in its original condition, with tags attached and in its original packaging. Please hold onto your receipt or proof of purchase — you'll need it.

To start a return, email us at bingajoseph3@gmail.com. Once your return is approved, we'll send you a shipping label and instructions on where to send your package. Please don't send items back without contacting us first — we won't be able to accept them.

Return address: 31 Jungle Walk, Langa, Cape Town, Western Cape, 7455, South Africa

Damaged or incorrect items: Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away so we can make it right.

Non-returnable items: Some items can't be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also final sale. Not sure if your item qualifies? Just reach out, and we'll let you know.

Exchanges: The quickest way to get the right item is to return what you have and place a new order once your return is accepted.

EU customers — 14-day cooling-off period: If your order is being shipped to the European Union, you have 14 days to cancel or return it for any reason, no explanation needed. The item must be unused, in original condition, with tags and original packaging, along with proof of purchase.

Refunds: Once we receive and inspect your return, we'll let you know whether it's been approved. If approved, your refund will be processed to your original payment method within 10 business days. Keep in mind your bank may take additional time to post it.

If it's been more than 15 business days since your return was approved and you haven't seen your refund, please contact us at bingajoseph3@gmail.com.